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If you have a question we haven't addressed here, please call us at 216-749-7871 or send us an e-mail.

How often does your staff come to service my yard?

The Center for Disease Control recommends dog waste be cleaned up weekly and we establish scooping routes, normally cleaning our clients' yards the same day each week. Click here for more information about the diseases associated with dog feces.


Is there an extra charge for first time service?

For yards that have not been cleaned on a regular (weekly) basis, we recommend a verbal or on-site estimate to determine the cost of the initial clean-up. For those yards left unmaintained during the winter months, you'll need to ask for the "spring thaw clean-up". Please call us for more information and rates.


Can my dog stay in the yard while you're working?

In most cases, yes. We get along with most of our four-legged friends, however there are some cases when we prefer the dogs are kept inside during service. For our first visit, we'd like to be introduced to your dog and will establish everyone's comfort level. We don't want to take unnecessary risks for our employees or cause stress for your pet.


How do I pay for service?

Weekly service clients receive an invoice in the mail at the end of the month. There is a $5 late fee for clients whose accounts are not kept current. One-Time service and Winter/Spring Clean-Up Service must be paid in advance or upon completion of the service. We accept cash or checks made payable to Happy Tails Inc.


Does your company work through winter?

Yes. We do our best to work through any inclement weather to ensure a clean yard. However, there may be times during significant snow fall when service may be postponed.


When can you start service at my home?

We prefer to speak with our clients over the phone prior to starting service. Call us at 216-749-7871 or send us an e-mail. If you reach voicemail, please leave a message. Chances are we're out making hundreds of other tails wag in Northeast Ohio. We want you and your family to have a safe, healthy and clean environment... we're eager to clean your toilet!


What is your Satisfaction Guarantee?

We promise that you and your dog will get service you're both happy with. We know our business depends on doo-ing excellent work, and it's the quality of our job on which we stake our success. We're working very hard to provide reliable, high-quality service. If there is ever a time our service is not completely satisfactory, please let us know within 24 hours and we will make it right by either coming back to reclean the yard promptly, or by crediting your account accordingly.

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